Patterson EagleSoft Version 14.00

10.4.07

Patterson EagleSoft Version 14.00 features enhanced electronic business tools equipping users to work smarter and increase productivity.  New to Patterson EagleSoft is the eReminders feature, allowing users to send appointment reminders to patients through e-mail, text messaging or voicemail, along with eRA, an electronic version of the EOB form. Patterson EagleSoft Version 14.00 continues Patterson’s commitment to customer service, technical support, and on-going training users have come to expect.  For more information about Patterson EagleSoft, call the Patterson Technology Center at 1.800.294.8504 or contact a local Patterson Technology Representative.

Planmeca Support

2.28.06

Patterson Dental now supports the entire line of Planmeca Digital X-ray products, including Planmeca’s digital imaging software, intraoral sensors and panoramic and cephalometric X-rays.

Patterson offers this new support plan for customers who have purchased their Planmeca digital imaging products from Patterson.  Customers who use Planmeca products integrated with Patterson EagleSoft^® or with Planmeca’s proprietary Dimaxis^® software will benefit from the ability to call one phone number for both software and digital X-ray support.  In addition, Certified Patterson Technology Instructors will provide software and product training to new Planmeca customers.

For more information about the new support plan offered by Patterson Dental, call 1-800-294-8504 or contact your local Patterson Dental Branch or Technology Representative.

Remote Support

02.06.06

Patterson Dental Supply, Inc. introduces Remote Support, an online tool allowing customers to share their desktop with the Patterson support staff to troubleshoot, send and receive files or perform step-by-step training on the spot.

Powered by WebEX, Remote Support allows your support specialist to annotate and highlight information on the customer's screen, view system information such as available RAM to ensure optimum performance, and confirm proper installation and configuration of your software.

Remote Support is available to Patterson EagleSoft, Patterson hardware, Schick digital X-ray, eMagine and CEREC customers Monday through Thursday from 7 a.m. to 7 p.m. CST and Friday from 7 a.m. to 6 p.m. CST. For more information about Remote Support , call the support team at the Patterson Technology Center at 1-800-475-5036 or contact a local Patterson Technology Representative.