Dental Software Support and Training

Strengthen your dental practice capabilities with software support and training

When you need software technical support, count on Patterson. We offer a variety of resources, including a team of certified product experts standing by to answer your questions and provide real-time, best-in-class support.
 
Through ongoing dental software training, sharpen your team’s skills, expand their knowledge, and boost their motivation. Experience the benefits as your staff applies what they learn to help your practice grow, become more efficient and – most importantly – provide improved patient care.

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Technology Advisors
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Live Customer Support

Get the help you need from our state-of-the-art support center

At the Patterson Technology Center (PTC), our team of certified product experts is ready to answer your questions through whichever channel works best for you.
 
Located in Effingham, Ill., the PTC resolves more than 90 percent of technical support calls during the initial call. If you ever need to contact the PTC, you’re assured prompt, professional attention.

  • Expert support through one toll-free number
  • Talk to a real person, not an automated system
  • Quick response time
  • US-based support

1.800.475.5036

Email the PTC

Chat with a software expert
“It is a reward to be able to help our customers and know that we make a difference in their day.”
Matt Higgs, Product Support Expert

Your knowledgeable Patterson support team

With Patterson at your side, you don’t have to be an expert in technology. Lean on our expertise to resolve problems and identify solutions.

Get the support you need, when you need it

The entire team at the PTC, located in Effingham, Illinois, is dedicated to helping you get the most from your dental software and technology. Through our state-of-the-art support center, we respond through the channel that works best for you: phone, email, or live chat.

The PTC has more than 400 technical support specialists

Support Specialists field more than 5,000 calls each day.

90% of support calls are resolved during the initial call

8,352 staff hours per year are spent to keep our team knowledgeable and certified.

Hear from your peers about the value of the Patterson Technology Center

Drs. Mona Patel, Bryan Laskin, and Rich Rosenblatt describe why they lean on the Patterson Technology Center to help their practices thrive.
Technology Advisors

Learn from experts who understand your needs

Our technology advisors develop and deliver customized software training programs to meet your dental practice needs. They help you and your staff make the transition from your current and comfortable processes to doing the same tasks with Patterson technologies — while feeling happy about the change.

Our team is comprised of former hygienists, dental assistants, office managers, insurance coordinators, and other positions from the dental industry. Having walked in your shoes, we understand what you face in your day-to-day operations, and we use that knowledge to develop real-world training.

Exceptional expertise

An average of 9 years of training and 23 years of dental industry experience

Real-world dental industry experience

Work history including clinical and dental office experience

Extensive knowledge

Certified software product trainers share best practices with your team

“We strive to set our customers up for success by training new ways to leverage software and continuously improve.”

Debra Nichols, Software Technology Advisor

Live Training

Learn through in-office or remote training

Get the most out of your software and increase team performance through ongoing, live training.

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Implement software enhancements

Experience the full power of your dental software by learning how to use the latest enhancements in each software release.

Improve dental practice management workflows

Immerse your team in thorough training on Eaglesoft or Fuse dental software to take full advantage of all features.

Onboard new employees

Ensure new team members are fully trained by an expert, helping them get up to speed quickly.

Realize greater efficiencies

Learn how to use our software to improve efficiencies and increase profitability.

Continuous Learning

Use our extensive on-demand resources to sharpen software skills

Eaglesoft dental software knowledge base

Find everything from how-to videos, answers to common questions, and release documentation within this searchable learning portal, available 24/7.

Go to the learning portal

Eaglesoft tips and tricks eNewsletter

As a member of the Eaglesoft Service Club, receive our eNewsletter for ongoing Eaglesoft tips, training, and helpful information.

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Best practices for optimizing Eaglesoft dental software performance

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Questions about upgrading to the latest version of Eaglesoft?

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Questions about scheduler hours?

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Eaglesoft user group sessions

Join Patterson Dental Technology Advisors at an Eaglesoft User Group session to learn how to make the most of Eaglesoft’s powerful features and keep advancing your practice. For more information on schedule, registration, and pricing, view Answer 6959.
Go to answer 6959

Eaglesoft software training videos

Take a deeper dive with our training videos and tutorials on billing and collections, scheduling and registration, and more.
 
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3 ways continuous practice management software training helps your dental office

See how investing in ongoing training can pay off in your practice when onboarding new employees and by keeping your team up to date.

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